Return & Refund Policy

The short version: 30 days to change your mind, we pay the return shipping, you get a full refund, and every product carries a 12-month warranty against manufacturing defects. No restocking fees, ever.

30-Day Money-Back Guarantee

If a product isn't right for you, send it back within 30 days of delivery for a full refund — for any reason. You do not have to explain why. Return shipping is on us.

What qualifies

  • Returned within 30 days of the delivery date
  • Unused and undamaged, with all original hardware (ratchets, hooks, D-rings, storage bags)
  • Original packaging included when possible, or packaging that protects the item in transit

What we can't accept

  • Straps that have been cut, shortened, or otherwise modified
  • Items damaged by overloading, sharp edges, heat, chemicals, or other misuse
  • Custom or made-to-order products, unless they arrive defective

How to start a return

  1. Email service@easy-lifting.com with your order number and the item(s) you want to return. A photo helps us process faster but is optional.
  2. We reply within 1 business day with a prepaid return shipping label.
  3. Drop the package off with the carrier and keep the tracking number — that is our proof of the return.

Refunds

We inspect returns within 2 business days of arrival. Once approved, your refund goes back to the original payment method:

  • Credit card, debit card, Shop Pay: 3–5 business days to post
  • PayPal: within 1 business day
  • Bank posting times are outside our control and can take up to 10 business days

There are no restocking fees, and any shipping you paid on the original order is refunded along with the order total.

Cancellations and order changes

Orders can be cancelled free of charge at any time before they ship — email us and we will take care of it. If your order has already left the warehouse, start a return instead; you will still be refunded in full, and we still pay the return shipping.

Damaged, defective, or wrong item

If your order arrives damaged, faulty, or is not what you ordered, email us with your order number and a photo within 30 days of delivery. We will ship a replacement or refund you in full — your choice — and you do not need to send the item back to qualify.

12-Month Warranty

Every Autofonder tie-down strap, cargo net, and trailer accessory is warranted against manufacturing defects for 12 months from the date of delivery.

What the warranty covers

  • Webbing defects — stitching failure, seam separation, or premature fraying not caused by contact with sharp edges
  • Hardware failure — ratchet mechanisms, hooks, buckles, or D-rings that break or seize during normal use within their rated working load limit
  • Labels or ratings that do not match the product you received

What the warranty does not cover

  • Normal wear and tear — webbing fades and stiffens with age and use, which is expected
  • UV degradation from long-term storage in direct sunlight
  • Overloading beyond the working load limit printed on the strap label
  • Misuse — overhead lifting, wrapping over sharp or hot surfaces, using a strap that is already damaged, or any use other than securing cargo
  • Alterations — straps that have been cut, re-stitched, or repaired
  • Products purchased from third-party sellers or marketplaces, which follow that seller's own policy

How to make a claim

  1. Email service@easy-lifting.com with your order number, a description of what happened, and photos of the product and its label.
  2. We confirm within 1 business day. Approved claims get a free replacement or a full refund — your choice, including return shipping.

We may ask you to send a failed product back so our engineers can inspect it. When we do, we cover the shipping and send your replacement first.

Safety Notice

Tie-down straps are load securement products, not lifting equipment. Never exceed the working load limit printed on the label, inspect your straps before every use, and replace any strap showing cuts, fraying, or damaged hardware. Full details are in our Terms of Service.

Your Statutory Rights

This policy is in addition to — and does not replace — any rights you have under applicable consumer protection law. Purchases made on Amazon or another marketplace are governed by that marketplace's return policy.

Contact Us

Email: service@easy-lifting.com Phone: +86 188 9006 6127 Hours: Monday to Friday, 9:00 AM – 5:00 PM EST We answer every message within one business day.

Last updated: September 23, 2026